Refund & Cancellation Policy

Digital quiz access

Unless a product page states otherwise, a refund may be requested within 7 days of payment only if the purchased quiz or digital package has not been started, attempted, downloaded or substantially accessed.

After access begins

Once a paid quiz attempt or digital package has been opened or used, it is generally non-refundable because access to the digital service has begun. This does not limit rights that cannot legally be excluded.

Duplicate or incorrect charges

Verified duplicate payments, incorrect amounts or payments received without the promised access will be corrected or refunded to the original payment method.

Cancelled services

If HRCA cancels a paid online service and does not provide a reasonable replacement, eligible customers will receive a refund for the affected purchase.

Subscriptions

If subscriptions are introduced, cancellation will stop future renewals. Access will normally continue until the end of the paid period, and unused time will not be refunded unless required by law or explicitly stated at purchase.

How to request a refund

Email support@hrca.zunex.org with the purchaser’s name, payment reference, purchase date, account email and reason. Do not send card numbers or security codes.

Processing

Approved refunds will be sent through the original payment method. Bank and payment-provider processing times may apply.

Separate contest rules

Physical events, school registrations and official competitions may have separate published refund rules. Those specific rules take precedence for the relevant registration.